BUYER: How do i buy a helmet?
SUPPORT: All helmets you see are available for order. If a product is not available, please contact us at info@samoilovart.com
BUYER: What material do you use to create helmets?
SUPPORT: Resin cast.
BUYER: Do you make helmets that are not on sale at all?
SUPPORT: It all depends on the current number of orders and the load on the workshop. For this information, you can also contact in private messages.
BUYER: Do you accept individual coatings on existing helmets?
SUPPORT: Yes, you can send us your draft and we will let you know if we will fulfill it and the cost of this order.
BUYER: Is it real value of your work?
SUPPORT: Yes, the price indicated for the product is real.
BUYER: Where is the delivery of your goods possible?
SUPPORT: We ship worldwide, with using Bxb delivery, UPC and Belarus post.
BUYER: What are the lead times?
SUPPORT: If helmet in-stock - 2-3 weeks. If made to order - 4-6 weeks. If it's pre order (or custom) 6-8 weeks.
BUYER: What is the delivery time?
SUPPORT: Usually it is 3-4 weeks without any transportation problems. Since we are not a transport company, we cannot guarantee the exact delivery time.
BUYER: What head size is this helmet designed for?
SUPPORT: They are great for heads with head sizes up to 61 centimeters.
BUYER: What are helmets suitable for?
SUPPORT: Our helmet is great for cosplay and collections. We do not take responsibility for the health of customers who will experience helmets in the field.
BUYER: I received damaged goods, what should I do?
SUPPORT: In this case, be sure to send photos of the damaged work and we will solve our problem depending on the severity of the damage. Do not worry, we will find a way out of any situation in your favor.
BUYER: What guarantees do I get?
SUPPORT: We already have many reviews from real buyers, with photos that were satisfied with their purchase. And also we have a certain reputation in fan communities. Conditions for returning the goods if it did not suit you.
We’re ready to fully refund your purchase price, but you pay for back delivery yourself.
BUYER: What is the cost of shipping?
SUPPORT: Shipping cost will depend on your location. It will be calculated when creating the order.
BUYER: I got a package but I don’t know where to get it?
SUPPORT: You need to contact Bxb postal service of your country.
BUYER: What should I do if the package does not update the status after arriving in the country of receipt?
SUPPORT: Please, contact Bxb for clarify about your parcel.
BUYER: How can I pay for the purchase?
SUPPORT: You can pay using debit card/ Paypal.